Modern SaaS infrastructure for growing digital businesses.

1. Introduction

This policy covers the processing of personal data by INNOVOYAGE Pvt Ltd and its associated India group companies (“INNOVOYAGE” or “INNOVOYAGESaaS ”) . “INNOVOYAGESaaS is committed to protecting the privacy of your personal information whilst striving to provide the very best user experience. Under the General Data Protection Regulation (“GDPR”) and related laws, we have a legal duty to protect the personal information we collect from you. If you have any concerns, questions or comments about this privacy policy or the website, you can contact us using the contact details provided on the website.

2. Information

If you have any concerns, questions or comments about this privacy policy or the website, you can contact us using the contact details provided on the website. The types of personal information we collect and how we collect it include information you provide upon registration. In order to make use of certain services provided through the website such as forums and email newsletters, you may need to register an account with us or log in using a social media account of your choice. When you do so, we may receive information about you as specified during the login or registration process. You will be able to select how we use your information for marketing purposes, and you can update your marketing preferences at any time by following the instructions in the account section. We will only use your information in accordance with your instructions and as set out in this privacy policy. We upload md5 hash of contacts mobile phone numbers only, which prevents us from knowing what they are on the server, but allows us to match other md5 hashed numbers to populate presence of contacts anonymously. If you order a product or service from us, you may need to provide certain personal details so that the order can be fulfilled. In some cases, we may direct you to a third-party partner site which will collect this information from you and fulfil your order. For example, subscriptions may be accessed through third-party stores such as Google Play or Apple Newsstand. In such cases, the third party will use the information provided only to fulfil your order unless you agree otherwise. If you enter a promotion or competition, take part in a poll or survey, or register to play a game through this site, you may be asked to provide personal information. This information will be used in accordance with the relevant terms. This website uses cookies, web analytics and web logs to collect information about your use of the site, your IP address, browser type, demographic data and referral URLs. If you have registered an account with us, this may also include your name and email address. The data collected through cookies, web analytics and web logs may be transferred to third parties. For more information on cookies, please see our cookie policy. We may use web beacons in our emails to track the success of marketing campaigns. If you open an email from us, we may see which pages of our website you visited. We may keep track of the emails we send you and your communication preferences. If you would like to opt out of such emails, please use the unsubscribe link in the email. We may also receive information about you from other sources, such as missing postal or email address information, and add it to the personal information we hold about you.

3. Maintenance and storage

Your information is collected and stored on servers which are owned and maintained by or on behalf of Future and its group companies. We may keep your information for a reasonable period for the purposes set out in this privacy policy. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out, the login cookies will be removed. If you edit or publish an article, an additional cookie may be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.

4. Embedded content from other websites

Articles on this site may include embedded content such as videos, images, or articles. Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

5. Who we share your data with

We use third parties to perform certain functions on our behalf including fulfilling orders, sending emails, organising and managing competitions, promotions, surveys or polls, removing repetitive information from customer lists, comment hosting, website analysis, data analysis, translation services and processing credit card payments. They will have access to your personal information if necessary to perform their function, but they cannot use or disclose it for any other purpose unless you have specifically given consent. We may share aggregate, non-personally identifiable information such as demographics and website usage statistics with advertisers, sponsors and other organisations. Throughout the website you may be given the opportunity to receive marketing information from associated third parties. Only if you elect to receive such information will we share your personal information with them, and their use of your information will be subject to their own privacy policies and practices. Certain products or services may be offered in partnership with third parties. If you request such a product or service, the third party may require personal information to deliver it. The use of your information by that third party will be subject to its own privacy policy and practices. We only share your personal information with our group companies if you elect to receive marketing information from them which may be of interest to you. You can stop receiving such information at any time by using unsubscribe instructions, amending your marketing preferences, or contacting the relevant support email. We may also use third-party ad serving and audience measurement services to analyse traffic and behaviour on the website. Such third parties may set and access their own cookies on your device if your browser permits cookies.

6. How long we retain your data

If you leave a comment, the comment and its metadata may be retained indefinitely so that we can recognise and approve follow-up comments automatically. For users that register on our website, we may also store the personal information provided in their user profile. Users can see, edit, or delete their personal information at any time, except that usernames may not be changeable. Website administrators may also see and edit that information.

7. What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you, except for data we are required to keep for administrative, legal, or security purposes.

8. Policy Updates

By using this website you agree to the terms of this privacy policy and our terms of use. We may amend this privacy policy and the terms of use from time to time. If we do so, we will post an updated version on this website. You will be bound by the new terms upon your continued use of this website.

9. Contact

Entity: INNOVOYAGE PRIVATE LIMITED
Address: A1, EKTA NAGAR, OPPOSITE GANDHI DHARAM KA, Rajendra Nagar (Bareilly), Bareilly - 243122, Uttar Pradesh, India

1. Refund and Cancellation Policy

INNOVOYAGE PRIVATE LIMITED ensures customer satisfaction across all phases of delivery and relies on this policy to make the process more convenient. INNOVOYAGE PRIVATE LIMITED holds the right to make changes to this subscription agreement from time to time. Charges and payment terms may be changed in accordance with the applicable price schedule. All other provisions may be changed immediately upon notice. Continued use of the services and products following any change constitutes acceptance of the change. INNOVOYAGE PRIVATE LIMITED may suspend or discontinue providing services and product upgrades without notice and may pursue any remedy legally available if a client fails to comply with their obligations. If INNOVOYAGE PRIVATE LIMITED cancels the project, payment will be refunded within 7 days.

2. Our Refund Policy

INNOVOYAGE PRIVATE LIMITED continues to put forth best efforts and work efficiently and enthusiastically to obtain customer satisfaction. The company aims to deliver top-notch products as per client requirements and follows a professional refund policy. If the client denies the project before the project starts, the company payment will be refunded within 10 days. INNOVOYAGE PRIVATE LIMITED site contains demos for its wide range of products. Clients may review those demos to understand the working process and quality of the products. For bookings or queries related to coding standards and pricing details, live support may be available from 10 AM IST to 7 PM IST on weekdays, excluding local holidays declared by the Indian government. When you place an order, it denotes that you agree to the terms and conditions policy and refund policy. Once the client agrees to begin the project and pays the deposit to commence work, it is considered final acceptance by the client. Thereafter, no refund requests or claims will be entertained. INNOVOYAGE PRIVATE LIMITED takes each client requirement with the final product in mind, as customer satisfaction is the top priority. The product will be delivered as per the commitment made, although delivery timing may vary depending on client needs, unavoidable local holidays, emergency cases, or other practical delays. INNOVOYAGE PRIVATE LIMITED provides the opportunity for the client to evaluate the product using online demos before commencing the project. It is the client’s sole responsibility to review functionalities, add-ons, support packages, and updated packages prior to accepting the project. Once accepted and development or installation begins, INNOVOYAGE PRIVATE LIMITED does not guarantee a refund. Delivery of the product and customization work will be based on the commitment agreed during the sale. Accordingly, INNOVOYAGE PRIVATE LIMITED is not liable to accept refund claims once the final product has been delivered. Digital products delivered as committed are expected to work exactly as explained in the demo. However, some disruptions may occur after deployment on customer-provided servers or hosting due to client-side environment issues such as browser, network connection, hosting architecture, or other external factors. Such difficulties can typically be resolved during the support period, and refund requests based on these quickly solvable incidents will not be considered. The return of payment must be confirmed through email or phone communication with the concerned department. INNOVOYAGE PRIVATE LIMITED will confirm the return of payment only if everything is in accordance with its Terms and Conditions. INNOVOYAGE PRIVATE LIMITED always strives to satisfy clients through a focused and professional approach.

3. Non-Refundable Cases

• Used subscription periods or partially consumed billing cycles.
• Configuration, onboarding, consultation, or setup services already delivered.
• Suspension or termination caused by policy violations or misuse.
• Change of mind after platform access has been activated.

4. Cancellation

Customers may request cancellation of future renewals in accordance with their plan terms. Cancellation generally stops future billing but does not automatically create a refund for the current billing period unless otherwise approved in writing.

5. Review Timeline

Approved refund requests are typically reviewed within a reasonable operational timeframe after receipt of full account, billing, and transaction details. Processing timelines may vary depending on payment method and banking channels.

6. Chargeback Misuse

Customers are encouraged to contact our support team before initiating a chargeback. Improper or abusive chargeback activity may lead to account restriction, suspension, or refusal of future service.

7. Contact for Billing Queries

All billing or refund-related queries should be submitted with sufficient account and payment information for verification by our operations team.

1. General Work Terms and Client Responsibilities & Liabilities

All site content including text and multimedia will be the sole responsibility of the client to provide to INNOVOYAGE PRIVATE LIMITED prior to commencing the work. The client is solely responsible for taking proper backup of all content on their site prior to allowing INNOVOYAGE PRIVATE LIMITED to undertake any required work. Any loss or damage to existing data shall not be the responsibility of INNOVOYAGE PRIVATE LIMITED under any circumstances. The contract does not hold INNOVOYAGE PRIVATE LIMITED responsible for data entry, web hosting or custom artwork and graphics related tasks unless specifically mentioned, paid for, and agreed to by both parties. Any artwork, images, or text supplied and or designed by INNOVOYAGE PRIVATE LIMITED on behalf of the client will remain the property of INNOVOYAGE PRIVATE LIMITED and or its suppliers unless otherwise agreed. While INNOVOYAGE PRIVATE LIMITED will do its best to achieve deliveries within estimated time, there may be situations requiring extension or adjustment due to deployment issues, dependencies, third-party support, development bottlenecks, resource unavailability, emergencies, communication delays, or similar circumstances. INNOVOYAGE PRIVATE LIMITED will provide the client an opportunity to review the delivery project once completed. INNOVOYAGE PRIVATE LIMITED shall wait for a period of 7 days for feedback. If the client does not reply within this period, the material will be deemed automatically accepted and approved by the client. The client retains copyright to data, files and graphic logos provided and grants INNOVOYAGE PRIVATE LIMITED the rights to publish and use such material. The client must obtain permission and rights to use any information or files copyrighted by a third party and agrees to indemnify and hold harmless INNOVOYAGE PRIVATE LIMITED from claims resulting from failure to obtain such permissions. INNOVOYAGE PRIVATE LIMITED will not accept responsibility for alterations caused by the client or a third party to the client’s website or mobile applications after deployment. Such alterations include additions, modifications, or deletions. On the client server-side, the product will be installed successfully and then delivered. Once delivered, INNOVOYAGE PRIVATE LIMITED will not take responsibility for data loss, server crash, or related problems caused technically or manually by the client or any third party. INNOVOYAGE PRIVATE LIMITED may obtain essential credentials from the client for installation. Once installation is complete and delivery is made, those credentials should be changed by the client. The delivered product will be the same as shown in the demo. Additional changes in user interface or functionality will be considered modifications.

2. Payments

INNOVOYAGE PRIVATE LIMITED accepts payments by cheque, cash, or bank transfers, although it reserves the right to decline any form of payment without notice. The client may need to submit a transaction receipt and swift code for bank transfers. INNOVOYAGE PRIVATE LIMITED also reserves the right to withdraw any payment method at any time and vary its prices without prior notice. After payment completion, it may take approximately 24 to 48 hours, excluding holidays, to commence further process on the placed order. If the customer cancels the service prior to completion of the project, a cancellation fee may be charged equal to the amount of work completed at the point of cancellation. Non-payment of this cancellation fee and or overdue amount may result in legal action if necessary.

3. Re-work, Enhancements/Add-ons and Billing

Any additional features not envisaged in the scope of work will be handled through a change management process and billed additionally. Scope increases after wireframe sign-off will be billed as additional work, and timelines and costs may increase accordingly. Minor tweaks are often completed without issue, but if abuse of re-work requests is observed, INNOVOYAGE PRIVATE LIMITED may bill additionally based on time efforts involved at business rates ranging from US $15 to $20 per hour. Some changes are classified as enhancements or add-ons and become chargeable. The client will be informed before such work begins. Any re-work, change, or tweak request by the client after approval or further to a subsequent stage shall be treated as add-on work and additionally billed. The client must pay fees charged without deductions, discounts, or debt settlement by the agreed due dates.

4. Approvals and Delivery

INNOVOYAGE PRIVATE LIMITED will use best efforts to deliver products within the agreed timeframe, though timing may be revised due to technical reasons or inevitable conditions. The client is responsible for reviewing the product upon delivery and providing feedback within 7 days. If no response is received, the project shall be deemed accepted. INNOVOYAGE PRIVATE LIMITED shall be liable only for bug fixes correlated with committed functionalities in the statement of work. App submission will commence as mutually discussed after client acceptance. Delivery of source code will be wholly based on the sales commitment and no responsibility will be accepted for modifications not indicated in the contract.

5. Support and 3rd-Party

Free support may be offered based on sales commitments. After the committed support period, charges may apply according to the appropriate service package. The scope of support includes bug fixing and email support but excludes issues related to site architecture, rule changes, and add-ons or enhancements. Any third-party support, products, services, licenses, payments or copyright obligations for integrated services are the sole responsibility of the client or may be procured by INNOVOYAGE PRIVATE LIMITED on behalf of the client on pre-payment. Fees charged by INNOVOYAGE PRIVATE LIMITED are exclusive of out-of-pocket expenses and third-party claims. No guarantees or warranties are provided by INNOVOYAGE PRIVATE LIMITED for the accuracy or performance of third-party products or services. Upgrades in third-party services are not part of scope unless separately agreed.

6. Limitations of Liability

INNOVOYAGE PRIVATE LIMITED will use reasonable skill and care in providing the service. However, no representation is made and all warranties, express or implied, regarding availability, quality, accuracy, timeliness, completeness, performance or fitness are excluded. INNOVOYAGE PRIVATE LIMITED excludes itself, its employees and agents from liability for loss or damage caused by inaccuracies, omissions, delays, or errors, whether due to negligence or otherwise, in the production of the website, and from liability for loss or damage to client-supplied artwork, photos, data or content. Except in the event of death or personal injury caused by negligent acts or omissions, INNOVOYAGE PRIVATE LIMITED shall not be liable for damages arising in contract, tort or otherwise in connection with this agreement or operation of the service. In no event will INNOVOYAGE PRIVATE LIMITED be liable for direct, indirect or consequential damages, including loss of profit, damage to property, or claims made by third parties. INNOVOYAGE PRIVATE LIMITED cannot make guarantees of service on behalf of third-party organizations and will not be held liable for failures in third-party services.

7. Jurisdiction

These terms shall be governed by and interpreted in accordance with Indian law. The parties irrevocably agree that the courts of India shall have exclusive jurisdiction to settle any dispute arising out of, under, or in connection with these Terms and Conditions. Placing an order confirms acceptance of these conditions.

8. Severability

In the event that one or more provisions of this agreement or order are held invalid, illegal or unenforceable, the remaining provisions shall remain unimpaired and the agreement shall not be void for this reason alone. Any invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision that comes closest to the intention of the original provision.

9. Suspension and Termination

We may suspend or terminate service access where necessary for security, non-payment, legal compliance, abuse prevention, policy breaches, or operational risk management.

10. Governing Principles

These Terms shall be interpreted in accordance with applicable laws and standard commercial principles relevant to software and digital service transactions in the operating jurisdiction.

11. Contact Information

INNOVOYAGE PRIVATE LIMITED
A1, EKTA NAGAR, OPPOSITE GANDHI DHARAM KA, Rajendra Nagar (Bareilly), Bareilly - 243122, Uttar Pradesh, India